Share the platform and customer model.
Integration FAQ
Questions software companies ask before integrating an AI receptionist.
These answers define what SANAA supports today and which technical details require a partner-specific integration discussion.
Direct answer
SANAA supports a managed, partner-branded, multi-customer integration model with compatible calendar and CRM actions, SANAA-provided telephony, usage tracking and human transfer. Technical details are confirmed during discovery.
Built for platform teams
- Software founders and product leaders
- Engineering and integration teams
- Partnership and revenue teams
- Security and privacy reviewers
What SANAA can support
- Multiple customer businesses
- Calendar and CRM connectivity
- Telephony and phone numbers
- Partner billing and usage
- Partner branding with SANAA identity
- Human transfer
Defined during discovery
API access, webhooks, authentication, customer-specific workflows, data isolation, security requirements, deployment and commercial terms are reviewed for the partner’s platform before implementation.
Integration journey
From platform discovery to a customer-ready receptionist.
Identify high-value call outcomes.
Review systems, controls and commercial terms.
Pilot, measure and expand.
Supported today
Multiple customer-business relationships, compatible calendar and CRM actions, partner branding, SANAA-provided telephony, usage tracking, partner billing and human call transfer are supported capabilities.
Designed with the partner
API access, webhooks, authentication, data isolation, customer workflow configuration, security requirements and deployment are defined during integration planning.
Accurate branding
SANAA remains the receptionist’s name, but the partner experience does not need to use Book With AI branding. We describe this as partner-branded rather than completely white-label.
Regulatory review
No regulated-industry compliance is assumed. Industry, jurisdiction, recording, privacy, security and contractual requirements must be reviewed for the proposed deployment.
Questions software teams ask
Integration FAQ
What is SANAA for software platforms?
SANAA is a managed AI receptionist integration for software companies that want to offer conversational reception to their customer businesses without presenting the product as Book With AI.
Is SANAA available through a public API?
SANAA is currently offered through integration discussions. API access, webhooks and implementation methods are defined with qualified partners.
Can one partner support multiple customer accounts?
Yes. SANAA can support multiple customer businesses under one software-company relationship. Tenant structure, permissions and provisioning are defined during discovery.
Can SANAA connect to calendars and CRMs?
Yes. SANAA can read and update compatible external calendars and CRM systems according to the actions and source-of-truth rules agreed with the partner.
Does SANAA provide phone numbers?
Yes. The SANAA team provides the agreed phone-number and telephony layer.
Can the partner use its own branding?
Yes. Book With AI branding does not need to appear in the partner experience. The receptionist remains named SANAA, making this a partner-branded integration rather than a completely anonymous white-label product.
Can workflows differ for each customer business?
Customer-specific workflows are discussed during integration planning. Hours, services, policies, knowledge, actions and transfer rules may need business-level configuration.
How does human transfer work?
The business supplies a human destination number, and SANAA follows the agreed escalation and transfer rules.
Does SANAA support usage tracking and partner billing?
Yes. Usage tracking and partner billing are supported. Commercial structure and reporting requirements are discussed with the partner.
How are authentication and data isolation handled?
Both are determined during technical discovery based on the partner’s architecture, customer hierarchy, data flows and security requirements.
Continue researching SANAA for platforms
SANAA embedded partnership
Bring SANAA to the businesses your software already serves.
Tell us about your platform, customers and desired workflows. We will review the integration model with your team.
Discuss an integration