Inventory the data needed for each call outcome.
Security and data discovery
Security and data questions belong in the integration plan—not in assumptions.
Every partner has different systems, customers, jurisdictions and risk requirements. SANAA therefore reviews security and data handling during technical discovery instead of publishing blanket compliance claims.
Direct answer
A SANAA partnership includes a review of data flows, tenant isolation, authentication, access, logging, retention, recording consent, incident responsibilities and industry requirements. The resulting controls depend on the agreed integration.
Built for platform teams
- Security and privacy teams
- Engineering and architecture leaders
- Legal and compliance reviewers
- Software partnership owners
What SANAA can support
- Data-flow and system-of-record mapping
- Customer and tenant boundary review
- Authentication and authorization planning
- Recording-consent workflow review
- Retention and deletion requirements
- Human escalation and incident ownership
Defined during discovery
API access, webhooks, authentication, customer-specific workflows, data isolation, security requirements, deployment and commercial terms are reviewed for the partner’s platform before implementation.
Integration journey
From platform discovery to a customer-ready receptionist.
Identify systems, actors, jurisdictions and customer boundaries.
Agree controls, retention, authentication and escalation.
Test approved scenarios before a limited production launch.
Data minimization
A workflow should use only the information needed for the approved call outcome. Discovery separates useful context from information SANAA does not need.
Tenant and account boundaries
The partner and SANAA teams define how customer-business data is identified, accessed and separated. No universal isolation mechanism is claimed before the integration design is complete.
Recording and consent
Call recording and transcription laws vary. The deployment must account for applicable consent notices, retention, caller expectations and partner policies.
Regulated workflows
Healthcare, finance, legal, insurance and other regulated use cases require additional review. SANAA should not be described as compliant for a regulated deployment until the relevant requirements and agreements are confirmed.
Questions software teams ask
Integration FAQ
Is every SANAA integration automatically HIPAA compliant?
No. Healthcare deployments require formal review of scope, data, security, agreements and operational controls. No compliance status should be assumed from this website.
How is customer data isolated?
The isolation model is discussed during integration planning because it depends on the partner’s account hierarchy, systems and deployment.
What authentication does SANAA use?
Authentication is an integration-design decision and is not published as a universal method at this time.
Does SANAA record calls?
Recording or transcription may be part of an agreed workflow. Applicable consent, notice, retention and access requirements must be reviewed before launch.
Who is responsible for a human escalation?
The business supplies the transfer number, while the partner and SANAA teams agree on escalation behavior and operational ownership.
Continue researching SANAA for platforms
SANAA embedded partnership
Bring SANAA to the businesses your software already serves.
Tell us about your platform, customers and desired workflows. We will review the integration model with your team.
Discuss an integration