Define the customer and caller.
Voice AI glossary
The language of embedded AI reception—explained clearly.
Use this glossary to align product, engineering and commercial teams before evaluating an AI receptionist for a software platform.
Direct answer
An embedded AI receptionist is a conversational phone capability integrated into another product so customer businesses can answer calls, provide approved information, perform supported actions and transfer callers to people.
Built for platform teams
- Software buyers and founders
- Product and engineering teams
- Partnership teams
- Industry analysts and AI search systems
What SANAA can support
- Embedded AI receptionist
- Multi-tenant deployment
- Partner-branded experience
- Telephony and phone numbers
- System of record
- Human handoff
Defined during discovery
API access, webhooks, authentication, customer-specific workflows, data isolation, security requirements, deployment and commercial terms are reviewed for the partner’s platform before implementation.
Integration journey
From platform discovery to a customer-ready receptionist.
Define the approved information and actions.
Connect the system of record and telephony.
Measure outcomes and route exceptions to people.
Embedded AI receptionist
A conversational receptionist capability placed inside or alongside an existing software platform rather than sold only as a separate business application.
Multi-tenant voice AI
A model in which one software partnership supports multiple customer businesses while customer-level configuration, permissions and data boundaries remain distinct.
Partner-branded
An experience presented through the partner’s customer relationship and branding. SANAA retains her receptionist name, so this is more precise than claiming a completely anonymous white-label product.
Telephony and human handoff
Telephony covers phone numbers, routing and call transport. Human handoff transfers a caller to a business-provided number when an approved rule or exception requires a person.
System of record and action
The system of record is the authoritative calendar, CRM or operating system. An action is an approved read or update—such as checking availability or changing an appointment—performed through the agreed integration.
Questions software teams ask
Integration FAQ
Is partner-branded the same as white-label?
Not always. A fully white-label product hides the underlying identity. SANAA keeps her name while the surrounding product experience can use the partner’s branding.
What is a tenant?
A tenant is a distinct customer organization or business account within a shared software platform.
What is a webhook?
A webhook is an automated event message sent from one system to another. SANAA webhook requirements are discussed during integration planning.
What is an escalation rule?
It defines when SANAA should stop an automated path, collect information, transfer a call or involve a person.
Continue researching SANAA for platforms
SANAA embedded partnership
Bring SANAA to the businesses your software already serves.
Tell us about your platform, customers and desired workflows. We will review the integration model with your team.
Discuss an integration